Welcome to the Support Centre
POPULAR QUESTIONS
Can I get in touch?
Where are my tickets?
Can I show my E-Tickets on my phone?
Can you resend my E-Tickets?
I have purchased tickets for a friend/family member but it says Lead Booker must attend
Can I have a refund?
I purchased TicketPlan, can I have a refund?
How do I book accessible tickets?
I can't make the event - can I resell my tickets?
My tickets are being delivered digitally by the venue, what does this mean?
I am due a refund but I have new card details.
How do I track my order?
Forgotten booking reference number?
I am having trouble buying tickets in a pre-sale
How can I pay for my order?
I want to contact customer service.
My transaction is still showing as pending, can you confirm the order has gone through?
How do I share my SEE Digital Tickets with a buyer via Twickets?
Can I phone you?
I have signed up to a presale but I have not received an email with information
I can no longer attend, can I pass the booking on to friends/family?
How do I access my tickets in the SEE Digital Tickets Wallet app?
How do I get ticket refund protection?
I have purchased tickets as a gift
I have the tickets on the O2 Arena app, what if I lose my phone or run out of battery on show night?
I have not received my confirmation email.
Do we send tickets overseas?
Can I have a partial refund?
I would like to choose specific seats.
Will my tickets come by post or E-Ticket?
Where are my tickets?
Can I show my E-Tickets on my phone?
Can you resend my E-Tickets?
I have purchased tickets for a friend/family member but it says Lead Booker must attend
Can I have a refund?
I purchased TicketPlan, can I have a refund?
How do I book accessible tickets?
I can't make the event - can I resell my tickets?
My tickets are being delivered digitally by the venue, what does this mean?
I am due a refund but I have new card details.
How do I track my order?
Forgotten booking reference number?
I am having trouble buying tickets in a pre-sale
How can I pay for my order?
I want to contact customer service.
My transaction is still showing as pending, can you confirm the order has gone through?
How do I share my SEE Digital Tickets with a buyer via Twickets?
Can I phone you?
I have signed up to a presale but I have not received an email with information
I can no longer attend, can I pass the booking on to friends/family?
How do I access my tickets in the SEE Digital Tickets Wallet app?
How do I get ticket refund protection?
I have purchased tickets as a gift
I have the tickets on the O2 Arena app, what if I lose my phone or run out of battery on show night?
I have not received my confirmation email.
Do we send tickets overseas?
Can I have a partial refund?
I would like to choose specific seats.
Will my tickets come by post or E-Ticket?