Welcome to the Support Centre

I am having trouble buying tickets in a pre-sale

Sorry you’re facing difficulty with this. Please check the below:


  • You are using the link within the presale email you have received
  • If there is a code you are entering this with no spaces at the beginning or end
  • The presale has actually commenced (you may not be able to get in prior to the time it is starting
  • If you have not received the presale email, please ensure you check your junk/clutter as this can sometimes land in there


If you have entered your code and the transaction failed, then please wait a few minutes until our website acknowledges that the transaction was unsuccessful. You can keep trying to get back in and will eventually get back in to try for your tickets on a subject to availability basis.