Welcome to the Support Centre

Can I have a refund?

Tickets purchased are strictly non-transferable and non-refundable. The only time we would offer a refund is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only) or venue). If this is the case, please log in here to query this via our contact form.


If the event you have booked for has cancelled or postponed, log in here to query this via our contact form.


Purchased refund protection? Please click see here


If none of the above applies to you then you can see if you are able to resell the Tickets via our partner Twickets.


To check into this further, (subject to Twickets terms and conditions and time dependant on how close it is to the event), please log in here and scroll to the ‘sell these tickets’ option.